Infrastructure Services

 

        All range of business and IT infrastructure now has access to Information Technology Outsourcing solutions that have, until now, only been available to larger organizations. New technologies such as remote administration paves way for a low cost co-location sitting in a different geographical location to manage, administer and troubleshoot the problems faced in IT infrastructure. So, remote handling along with best practices and efficient processes has helped many large companies save a great deal of time and money and hence increase productivity. We are now offering the same kinds of benefits for IT computer support to much smaller operations through access over the Internet.

Many businesses don't measure the lost productivity due to system down-time, peer support and costs associated with avoidable problems. System down-time often result in lost revenue, lost customers and business disruptions. This can be a serious cost to any business.

Our Information Technology Outsourcing solution

    Help desk with remote problem resolution of 80% and up within minutes.
    Fast on-site intervention by IT support experts.
    Backup of your business critical data from each machine.
    Proactive server and network monitoring.
     Security of your data and your network including anti-virus, patch management and spyware.
    Support of other office equipment such as printers, faxes and phones.
    We also carry out IT projects: Software and hardware selection and development, network design and implementation, wireless networks, physical and logical security.

Remote problem resolution means that we use a secure internet channel and an innovative technology to see your screen when you need help and fix most problems within minutes without having to come to your office. Your help desk has never been closer!

We reduce your total cost through advanced technologies and best practices. You gain tangible productivity increase: no more peer and self support.

 

Services for your IT needs

 

Our comprehensive review will include the following items:

    Assert Tracking: An inventory of all hardware and software in use is the beginning of our IT assessment.
    License Management: Managing the software license compliance on all software to ensure that your company is not violating any legal restrictions on use of software.
    Patch Management: Applying the relevant patches of software and Operating system to ensure that all your software is updated to the latest applicable standards.
    Hardware Management: Managing and maintaining the hardware sufficiency to ensure that all your equipments are adequate for the tasks you are expecting it to accomplish for your business. This will include a review of disk space utilization on servers and other critical systems.
    Data Management: Designing the appropriate backup strategy to ensure that your valuable data is protected and available for recovery should such a need arise. Security Management: An analysis of antivirus & spy ware protection effectiveness to ensure that your systems are protected against outside threats introduced by Internet access or transfer of information into your systems from other sources.
    Change Management: Planning and deploying a proactive maintenance program for temporary files, regular disk fragmentation, spy ware cleaning, and other tasks that are required to keep your systems operating at peak efficiency and effectiveness in the future.

Server Monitoring

 

The purpose of remote monitoring is to anticipate serious problems before they start having a negative impact on the users’ ability to carry out their work, or even before they occur.

System monitoring provides instant notification of system problems and changes. Our analysts receive notifications with a system alert when critical servers go down, when their hard disk fills up beyond a specified threshold, when users alter their configurations, or anything that affects the server software security. Typical conditions monitored are as follows:

    When the server goes offline.
    When server is running low on disk space.
    When hardware configuration changes.
    When any software application is added or removed.
    When a specific or any event log entry is generated.
    When any protection policy violation occurs.
    When any script fails execution.
    When an unapproved application attempts to access network.
    When an unapproved application attempts to access a protected file.

In addition to generating alert notifications when event log entries are generated, event log entries collected from the monitored servers are stored on our own monitoring server database.